Email
Setup
General Setup
One of the best
things about having your own domain is that you can
setup e-mail address (anything@your-domain.com). This
gives you the power
to give your friends e-mail accounts, have special names
for sale events etc.We
give you everything because unlike most ISPs or Hosting
Providers we don't limit
the number of e-mail accounts or restrict how you set them
up. We give you all the
power!You can setup your e-mail accounts using the control
panel. You can get
to the mail control panel by using the url: http://controlpanel.nshosts.com/
Go there now.
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Type
in your email address (username@yourdomain.com) and
password and press 'Log on'.
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You
will see one account already setup: your username. Do not
change this.
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You
can now add new mailboxes.
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Type
in the username you wish to use (e.g. 'Webmaster') and press
'Add'.
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You
have now created a new account, you will receive a report
screen.
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There
are a number of options on this page. The most important thing
to
do is to set a password. To do this simply fill out the New
password
and Confirm New Password fields and press 'Apply'.
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On
this screen you can also setup forwarding and auto responders.
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This
should be all you need to know to get started setting up mailboxes.
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You
can modify the Message lifetime (e.g. after a certain time
the
server can automatically remove messages) or the mailbox
lifetime (e.g. after a certain time the server can automatically
remove a mailbox).
E-mail
software settings:
Follow
the directions on your e-mail software, this should be the only
information you need.
POP
(incoming) Server: mail.yourdomain (e.g. mail.yourname.com)
SMTP (outgoing) Your ISP's e-mail server (e.g. mail.aol.com)
User ID: The name of the email account you created and "%yourdomain.com"
see the red note below.
Password: The password you picked
VERY
IMPORTANT NOTE: When you enter the username
into
your email program you must put: username%yourname.com
(e.g. webmaster%yourname.com). Otherwise checking mail will
NOT work.
When
can I start using the new main addresses? In general your accounts
should be ready for use as soon as you set them up. Please
allow
2 hours after setting them up before alerting support and make
sure you have read
the important note above. Your domain must be transferred and
propagated
before your email will work.Unlimited email addresses...how
much room can I use
on the email server?We allow you to use 15mb of room on the
email server.
Meaning, you can't receive more than 15mb worth of email in
a single mailbox
without removing it from the server. We believe this is more
than reasonable,
and we recommend that you always delete your email from the
server after
you check it. (E.g. do NOT have 'leave on server' checked in
your email settings).
Do NOT forward mail to another
forwarding account, or to an aliased account,
it MUST be forwarded to a pop account. To forward mail simply
put a full
email address in the 'Forward Mail To:' field. If you are forwarding
email make
sure you check the 'Don't store in this mailbox' checkbox (this
means the
email will be forwarded but not stored). To forward to more
than one
email address, separate them emails by a comma.
Privilege Levels
There are only two privilege levels
available to you, and you cannot
change them. Your main account (username@domain.com) will have
Domain level privileges (meaning they can add new mailboxes).
All other
accounts you setup will have 'No' privileges, meaning users
can only
modify their own mailbox properties.
POP3
e-mail accounts are real e-mail accounts on the mail server.
You will
use a mail client program to collect this mail off the mail
server.
Every
mail account can have an auto responder, this means every time
somebody
sends you an email, the mail server automatically sends a standard
email back.
This is used for confirmation that you have received an email,
or to let people
know you are out of the office for a period of time. To set
this up simply
check 'Enable Auto Reply' and fill out your message. Is it a
good idea to
also put any emails which also have auto responders in them
that you are
aware of in the 'No reply to:' field (including the email address
itself). You can
also choose to reply from a different email address. The 'echo
message'
command sends an auto responder which also includes the message
that was sent to it.
If you need to use our SMTP server
you need to e-mail us. We will allow SMTP
connection for users who do not have a suitable ISP SMTP service.
We do use
authenticated SMTP accounts (meaning you must authenticate yourself
before you are able to send mail, this is supported by Outlook,
Outlook Express, Eudora and Netscape Messenger).
Catchrest or catchall email accounts
A catchrest of catchall email account
is a mailbox that receives any
mail addressed to your domain that isn't addressed to an existing
mailbox
(e.g. if someone types in your email incorrectly it would appear
in
this mailbox, so you wouldn't lose it).
To create one what you need to do is go to the control panel
and create
an account called: catchall
This will automatically catch all email that isn't addressed
to an existing mailbox.
If you wish you can then forward this to any mail address.
Miscellaneous and mail aliasing
In the Mailbox
settings there is one other major area - Access Keys. This
should
be left alone. Access Keys are like privaleges (e.g. can the
user use the POP
service etc.). Mail aliasing is not supported here, you have
to setup each email
account as a separate mailbox.
Setting up Synonym domain for email
Do you
have a domain pointer and would like to have mail on both domains?
Example user@you_main_account.com and
user@pointed_domain.com
are
the same email address and can be accessed either way. In
order to do this
log in to the control
panel with your main account and select the email manager.
Scroll down the bottom and add your domain pointer to the synonym
domain list.
Once
this is done all mail will be re-directed to our mail server
for your
pointed domain. You must ensure that both your domains are resolving
and
they are using our name servers. Please click here to test whether your
domain is resolving.
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How
do I get started?
