Account Payment
If you
used a credit card to sign up for your account we will bill you yearly,
or monthly if you specified it.
If your
credit card is declined you will be sent an e-mail notice so you can
update your details. You may pay your account on-line using the instructions
provided in the email. Accounts that remain unpaid 7days after the
email may be deactivated. If your account has been deactivated upon
payment we will reactivate the site, you will be charged a $20.00
reactivating fee.
Abuse Complaints
Adam Moffett Design
has very strict policy about spam and other abuse issues. In most
cases we will try to notify you about abuse issues and give you a
few hours to respond to the situation. In more severe cases we must
disable your account until we reach an understanding.
In all
cases the 2nd time we receive abuse complaints about a domain, we
will remove dns for that domain and may place your domain on a list
of abusive sites, we may also notify any provider that is providing
service for an abusive domain that we removed it for cause and may
forward information to that provider about the nature of the abuse.
Policy
for domains that come under attack:
If your domain comes under attack from an outside network your domain
may be removed until the attack subsides. If your site is repeatedly
attacked over a long period of time we may ask you to remove the site
from the network. In severe cases we may remove a site from the network
if we are unable to reach an understanding with the webmaster.
In general
the following types of site are subject to attack:
The good news is
that business sites and normal content sites almost never come under
attack to there is nothing to worry about unless you are involved
in some activity that would cause hackers to be upset with you. We
do our best to protect our network from this type of activity.
Abuse of servers
or services:
You may not
in any way use a server for anything but the normal operations of
web and mail service. Doing so will result in your account being removed
for the network. If you choose to run scripts with your account you
may not use more than then amount of resources than would created
a noticeable slowdown in web services for other members. We reserve
the right to remove any script that is causing down time or slow service.
In most cases a solution can be worked out, however you must never
start a script that has been removed without permission of Adam Moffett Design,
doing so will result in deactivation of your account. Using scripts
that may cause harm to other users, the system, or to upgrade bandwidth
restrictions will result in deactivation of your account.
The bottom
line, be responsible, don't set out to deliberately cause damage and
don't do things if you're not sure you are supposed to.
Site Down
If you
cannot reach your site take the following steps:
How
do I get started?